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What is the difference between the country I reside in versus the country my care will take place? Why was I asked this when I first opened MyHealth360?
How do I start receiving reminders for my appointments made via MyHealth360?
How can I share my medical records?
How is my data shared across IHH Healthcare’s providers?
How do I delete my account?
How is MyHealth360 related to IHH Healthcare?
- Mount Elizabeth Hospital
- Mount Elizabeth Novena Hospital
- Gleneagles Hospital
- Parkway East Hospital
- Parkway Shenton Medical Group
- Parkway Shenton Family Clinics
- Parkway Laboratory
- Parkway Radiology
Powered by IHH Healthcare MyHealth360 is a mobile app that gives patients access to their medical records across these facilities through one single platform.
I did not receive an SMS OTP when registering for my account / updating my particulars. What should I do?
You should be able to receive SMSes from MyHealth360 if your telecom provider is based in one of the following countries: Brunei, China, India, Malaysia, the Philippines, Singapore, Turkey, Vietnam, Cambodia, Hong Kong, Indonesia, Laos PDR, Myanmar, or Thailand. We are actively working to expand our reach and hope to include more countries in the future.
In the event that you able to receive SMS OTP but the SMS OTP did not reach you after the second request, a voice OTP option will be made available. Tap on the 'call me with an OTP' option to receive your voice OTP.
Is there an option for email OTP (one-time password) besides SMS OTP during login?
Do I need to log out manually for security reasons?
Can I access MyHealth360 on a modified device?
Teleconsultation
The TeleConsult call was prematurely terminated due to a bad network connection. How do I get reconnected?
Appointment Bookings
What are the types of appointments available with MyHealth360?
You can now make appointments via MyHealth360.
For corporate clients, please refer to MyHealth Wallet for your Corporate Program to view panel listings and make bookings.
Available appointments includes:- GP services
- TeleConsultations
- Health screenings
- Specialists services
- Maternity tours
What is the difference between setting reminders in My Health Planner and Booking appointments with Specialists and GP?
My Health Planner functions as a health buddy for preventive healthcare matters such as vaccination and health screening appointments. MyHealth360 offers recommendations on relevant healthcare services tailored to your lifestyle.
Booking an appointment with our Specialists and GP doctors refers to upcoming scheduled appointments you may have with our specialists or general practitioners.
Services and reports
You can now access your medical records from IHH Healthcare directly on MyHealth360.
For Outpatients
Can the information, services and tools (including but not limited to the medical records functionality) made available to me on this app, be treated as medical advice?
Can I access a family member's test results?
When will my laboratory results be available?
When will my radiology report be available?
Why can’t I view results after receiving the push notification?
Why aren’t all my laboratory results available after logging in?
Can I request my medical certificate from the Urgent Care Centre (UCC)?
Yes, you can do so via the MyHealth360 app by submitting a request for medical records. Start by selecting the relevant hospital visit under Records, followed by “Request for medical records”. In the free-text field, indicate that you would like to request a medical certificate from the UCC.
Can I request a medical report and/or records from a specialist clinic through MyHealth360
For Inpatients
Can I access my medical records while I’m still warded in Parkway hospitals?
For radiology reports:
Yes. Regardless of where you are, if you have registered on MyHealth360, and have elected to receive app push notifications, you will typically receive a MyHealth360’s push notification to access your radiology reports in MyHealth360 around 3-4 working days after your reports are available in MyHealth360. The availability of your radiology report on MyHealth360 is subjected to the readiness of the finalized reports by our radiologists. Radiologist may take some time to finalize a report as certain cases are more complex. Typically, it takes at least 3 working days for your reports to be accessible via MyHealth360. If you do not receive your report via MyHealth360 after 7 working days, please contact our call centre at +65 6812 6499 to inquire about the status of your report.
For Laboratory results:
Do note that for all inpatient laboratory results , i.e., laboratory tests taken when you are warded in any IHH Healthcare Singapore hospitals, will not be accessible via MyHealth360.
After discharge, you may request for your inpatient medical records through the Medical Records Office (MRO). See “Can I access my medical records from a previous admission?” below for more information.
Can I access my interim hospital bills while I’m still warded in Parkway hospitals?
Can I access my medical records from a previous admission?
Medical records from previous admissions cannot be viewed directly in the app. However, you can submit a request by selecting the relevant hospital visit under the Records tab, tapping “Request for medical records”, and following the steps to complete your request.
Your requested medical records may be sent to you by email or mail, or collected in person from our Medical Records Office (MRO). See our location and contact details.
Can I request inpatient medical records from different IHH Singapore hospitals in one application?
Yes. When submitting a “Request for medical records”, please indicate the admission period or date and the corresponding IHH Singapore hospital in the free-text field if you would like to request records from more than one hospital.
Can I request inpatient medical record on behalf of someone else?
No. You can only request your own medical records for data protection and confidentiality reasons. If you require documents for another person, please contact our Medical Records Office directly.
Can I authorise someone to collect my inpatient medical records on my behalf?
Yes. When submitting a “Request for medical records”, you will be asked to provide the authorised person’s details and a copy of their NRIC for verification.
How soon will I receive my inpatient medical records?
It will take about 5 working days, depending on the type of request.
How do I make payment for my inpatient medical records request?
Currently, payment will need to be made in person at the respective hospital lobby. Other payment options may be introduced in the future.
Who can I contact regarding my inpatient medical record request?
For further enquiries about your request, please contact the Medical Records Office (MRO) of the respective hospital.
| Gleneagles Hospital 6A Napier Road Singapore 258500 Tel: +65 6470 3450 Email: SG.GEH.MRO@gleneagles.com.sg | Mount Elizabeth Hospital 3 Mount Elizabeth Singapore 228510 Tel: +65 6731 2237 Email: SG.MEH.MRO@mountelizabeth.com.sg |
| Mount Elizabeth Novena Hospital 38 Irrawaddy Road Singapore 329563 Tel: +65 6933 0497 Email: SG.MNH.MRO@mountelizabeth.com.sg | Parkway East Hospital 321 Joo Chiat Place Singapore 427990 Tel: +65 6340 8646 Email: SG.PEH.MRO@parkwayeast.com.sg |
Operating Hours:
Monday – Friday: 8.30am – 5.30pm (last walk-in request at 5.00pm)
Closed on Saturday, Sunday & Public Holidays
